Terms & Conditions

Order Cancellations

If you wish to cancel your order at any time before delivery a full refund will be issued. Please refer to our returns policy below for returning products once delivered.

To cancel:
Call us on 01937 843912, or
Email us at enquiries@oldyorkshirerailwaysleepers.co.uk
Please include your full name, address, and date of purchase.

Returns & Refunds

We want you to be satisfied with your purchase. However, due to the nature of our products, the following conditions apply to all returns:

Return Eligibility

You must notify us within 14 days of receiving your goods if you wish to return them. a full refund we be offerered minus any associated delivery / collection cost.
Faulty timber, which is considered faulty beyond the natural timber characteristics described below can be returned within 30 days after delivery.
All products must be placed in the area where they were delivered to. i.e your drive.
Do not dispose of or destroy any goods (even if faulty) before discussing the matter with us.
Any returned product must be returned unused / un-installed.
The cost of return postage is the customer’s responsibility unless the item is not fit for purpose.

To request a return or refund, please contact us on 01937 843736 or email enquiries@oldyorkshirerailwaysleepers.co.uk within the specified timeframe.

Refunds

Refunds will be processed within 14 days of receiving the returned goods, provided all return conditions have been met.
Refunds will only be issued via the original payment method.

Product Disclaimer – Natural Timber Characteristics

Timber is a natural, living product which is affected by environmental conditions. By placing an order, the Buyer should be aware that wood is susceptible to environmental changes, moisture absorption, and drying out. These changes to the timber’s environment can lead to the following:

Fading of colour to a silvery grey over time.
Cracking and splitting as the wood dries.
Movement, such as bending or twisting, due to moisture changes.
Surface checking and decay over time, particularly for timber used outdoors.
Timber degradation or rot.
Size variations, generally within a few millimetres, but up to 5mm in some cases. All sizes listed on our website are approximate.
These features are inherent characteristics of natural, untreated or treated timber and do not constitute a defect.

We do not offer any guarantee or warranty regarding the lifespan, appearance, or structural behaviour of the timber once delivered. Therefore, we accept no liability for claims related to:

Discolouration.
Cracks, splits, or warping.
Natural movement or shrinkage.
Timber degradation or rot.
Variations in size of – + 5mm.

All points above are considered inherent characteristics, not inherent faults, therefore the timber is not considered to be faulty.

Wood chip, Bark, Mulches and Compost:

Foreign Objects
Whereas unlikely, it is not beyond the realms of possibility that foreign matter such as metal, glass, and plastic could be found in mulches, wood chip, bark or compost so we cannot guarantee the complete absence of such materials. We recommend raking over the product once laid to check. As with all gardening duties, we recommend wearing gloves when laying mulch or any other product that we supply.

Safety
All Our wood chip, Bark and mulch products are sold as either decorative landscaping products or for mulching and to suppress weeds. None of our products are sold with any kind of fall protection certification as they are sold for decorative landscaping and mulching. All our wood based products including bark should be seen as flammable and no suggestion if offered by us to suggest that these products won’t burn. Customers are advised to take care with how and where wood based products are placed.

The Old Yorkshire Railway Sleepers website is owned and operated by Old Yorkshire Railway Sleepers Limited.